NATALIANO LIMITED TERMS AND CONDITIONS

IMPORTANT: PLEASE READ

WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS (“TERMS”), WHICH APPLY WHENEVER YOU USE OUR WEBSITE OR BUY GOODS FROM US ONLINE OR OVER THE PHONE. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED TO USE OUR WEBSITE OR MAKE YOUR PURCHASE.

BY PLACING AN ORDER AND/OR BY USING OUR WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEBSITE.

WE RECOMMEND THAT YOU PRINT AND KEEP A COPY OF THESE TERMS FOR YOUR RECORDS.

In these Terms:

“Goods” means the goods which We will supply to You in accordance with these Terms.

“Order” means an order which You place with Us detailing the Goods You wish to buy from Us.

“We/Us/Our” means NATALIANO LTD (Company Number 13252515) with our registered office at 27 Old Gloucester Street London WC1N 3AX.

“Website” means Our website at www.nataliano.com

When We use the words “writing” or “written” in these Terms, this includes emails.

“You/Your” means you, the person using Our Website and/or buying Goods from Us.

HOW THESE TERMS APPLY

The Terms in Section A (Terms of Website Use) explain how Our Website must be used. They apply to ALL users of the Website. The Terms in Section B (Terms of Sale) also apply when You buy Goods using the Website or over the phone.

We will only use Your personal information as set out in our Privacy Policy which can be viewed on Our Website at https://nataliano.com/privacy-policy/

Part A – Terms of Website Use

1. About this Website

1.1 This Website is aimed at consumers and is operated by Nataliano Limited. Our VAT registration number is 378 8276 34. To contact us, please email [email protected] or telephone Our customer service line on +447753373265.

1.2 The information on this Website is in English, all communications will be in English and the Website is designed to comply with English law. Our Website is directed at consumers residing in the United Kingdom.

1.3 We do not represent that content available on or through Our Website is appropriate for use or available in other locations. You may be viewing the Website in a market in which we do not commonly sell Our Goods and We cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents.

1.4 We may restrict access to some parts of the Website to users who have registered with Us.

2. Our Rights in the Website

2.1 The copyright and other ownership rights (known as “intellectual property rights”) in this Website and its contents (including design, text, logos, trade marks, trade names, graphics, software and any other material) are owned by Us or Our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

2.2 You must not (nor allow anyone else to) publish, copy, distribute or modify any of the content of this Website (© Nataliano Ltd. All Rights Reserved.)

2.3 Anyone may view this Website and print pages from it for personal use only, for browsing Our products and placing an Order with Us. You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the content on Our Website for commercial purposes without obtaining a licence to do so from Us or Our licensors.

2.4 You must not make any copy of or modify any material from the Website for any business related use whatsoever.

2.5 Our status (and that of any identified contributors) as the authors of content on Our Website must always be acknowledged.

2.6 You must not in any way copy, reproduce or use any trade marks, logos or brand names that appear on the Website. Linking to Our Website from other websites is at Our discretion and We may require that You stop providing links to Our Website at any time.

2.7 If you print off, copy or download any part of Our Website in breach of these Terms, Your right to use Our Website will cease immediately and You must, at Our sole option, return or destroy any copies of the materials You have made.

2.8 We amend these Terms from time to time. Every time You wish to use Our Website, please check these Terms to ensure You understand the terms that apply at that time.

3. Website Content

3.1 Although We have taken great care in compiling this Website, and make reasonable efforts to update the information on Our Website, We make no representations, warranties or guarantees, whether express or implied, that the content on Our Website is accurate, complete or up to date.

3.2 The content on Our Website is provided for general information only. It is not intended to amount to advice on which You should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Website.

3.3 We may change, remove or adapt the content of Our Website at any time without notice to You, although We will try to give You reasonable notice of any major changes.

3.4 We may provide links to other websites. If We do this, those links are provided for Your convenience only and should not be interpreted as approval by Us of those linked websites or information You may obtain from them. We have no control over the contents of those sites or resources and We are not responsible for the content or availability of those websites or Your use of them.

3.5 Goods may vary slightly from their pictures. The images of the Goods on Our Website are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that a device’s display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.

3.6 We may suspend or withdraw Our Website. We do not guarantee that this Website will always be available or be free from error, viruses or similar.

3.7 You are responsible for ensuring that all persons who access Our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

3.8 This Website may include information and materials uploaded by other users of the Website and may feature posts and other comments uploaded to social media. This information and these materials have not been verified or approved by Us. The views expressed by other users on Our Website do not represent Our views or values.

4. How you must use this website

4.1 You may use Our Website only for lawful purposes.

4.2 Submissions or comments by You that are in any way defamatory, abusive, obscene, unlawful, sexist, racist or may in any way cause offence to any person are strictly prohibited. We reserve the right to remove any submission, comment or other content from Our Website which in Our discretion does not comply with these Terms, but do not guarantee to do so.

4.3 Authorisation by Us is usually needed before comments are made public on the Website. However, We do not monitor comments posted on Our Website. If you believe any comment breaches these Terms, please contact Us immediately.

4.4 You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other users of this Website.

4.5 If You wish to make a complaint about content uploaded by other users, please contact Us on the email address referred to above.

4.6 When You upload or post content to Our Website, You grant Us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the service provided by the Website and across different media including to promote the Website or the service forever.

4.7 All information and content that You submit should be accurate, truthful and should not breach the rights (including the intellectual property rights) of any third party. You agree that You will be liable to Us and indemnify Us for any breach by You of this provision.

4.8 You must use Your own identity at all times when using the Website and should ensure that all information You provide is accurate and up to date to the best of Your knowledge.

4.9 You must not use information about any other person, except if You have their permission to do so.

4.10 You are responsible for configuring Your information technology, computer programmes and platform to access Our Website. You should use Your own virus protection software.

4.11 You must not misuse Our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Website, the server on which Our Website is stored or any server, computer or database connected to Our Website. You must not attack Our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use Our Website will cease immediately. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.

4.12 You must keep Your account details safe. If You choose, or you are provided with, a user identification code, password or any other piece of information as part of Our security procedures, You must treat that information as confidential and must not disclose it to anyone.

4.13 If you know or suspect that anyone other than You knows your user identification code or password, You must promptly notify Us at the email address referred to above.

4.14 We have the right to disable any user identification code or password at any time, if in Our reasonable opinion You have failed to comply with any of the provisions of these Terms.

4.15 We may refuse access to this Website to anyone who does not comply with these Terms.

4.16 Whether you are a consumer or a business user, We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any Goods to You, which will be set out in Our Terms of Sale below.

4.17 If You are a business user, We exclude all implied conditions, warranties, representations or other terms that may apply to Our Website or any content on it. We will not be liable to You for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, Our Website, or use of or reliance on any content displayed on Our Website. Neither will we be liable for any indirect or consequential losses.

4.18 If You are a consumer user, please note that We only provide Our Website for domestic and private use. You agree not to use Our Website for any commercial or business purposes, and We have no liability to You for any loss of profit, loss of business, business interruption, loss of business opportunity or otherwise.

Part B – Terms of Sale

5. Our Agreement for the Sale of Goods and the Ordering Process

   5.1 The Website displays Goods that are advertised for sale, and gives information about them. By advertising Goods on the Website, We are inviting You to place an Order with Us.

   5.2 If You place an Order, We are not obliged to accept that Order. We reserve the right to refuse to supply Goods to any person, business or organisation is Our sole discretion.

   5.3 Where We email You to acknowledge receipt of Your Order, such acknowledgement shall not constitute acceptance of Your Order. The Contract between You and Us (the “Contract”) will only be formed upon actual despatch of the Goods to You (Submitting an electronic order form, completing the checkout process or placing Your Order over the phone does not constitute Our acceptance of Your Order).

   5.4 You may include any number of items within a single Order, subject to any restrictions set out in these Terms or on the Website. Each Order You place will be a separate Contract between Us.

5.5 Any proposed variation of the Contract by You must be expressly agreed between You and Us.

5.6 The following paragraphs explain the process that You will need to go through to place an Order.
This section also explains important information about payment and delivery.

Step 1 – Choosing Your Goods

You can select a product for purchase by clicking on the item that You are interested in, and then clicking on “Add to Basket”.

Step 2 –Reviewing Your Basket

You can review the Goods that You have added to Your basket.

You can change the contents of Your basket by amending the quantity of Goods You want to order (which may be subject to a maximum number of Goods, per size from time to time), removing any unwanted Goods by clicking ‘Remove’ and viewing the basket total value. You can also enter any promotional code that You may have. Entering a valid promotional code and clicking ‘Redeem’ will update the basket total.

Step 3 – Going to Checkout

Once You have finished shopping, You can proceed to Checkout by clicking on “Checkout Securely” or by hovering over the basket icon in the top right hand corner of the page and then clicking “Checkout”.

Step 4 – Customer registration

You will then be asked whether You are a guest or an existing customer.
To register as a guest customer, You will be asked to provide Your e-mail address, however this e-mail address will not be recognised next time You visit the Website. Existing customers will be asked for a password and e-mail address to login, each time an Order is placed.

Step 5 – Completing Your Address and Delivery Details

If You are a guest Customer, You will be given a list of delivery options. Once You have chosen Your option, You will be asked to enter Your chosen delivery address or a town or postcode. If You are an existing Customer, You will be shown a list of any delivery addresses You have previously entered. You will have the option of selecting the same address for Your billing address. Alternatively, on the next screen You can enter a different billing address. You must provide us with the correct address details. We will not be liable for any delay or failure of delivery as a result of Your failure to provide accurate address details.

Step 6 – Your Order Summary and Payment Information

You will then need to choose Your payment method and enter Your payment details (We use Stripe as Our third party payment provider). Please check this information very carefully. We will not be liable for any loss or failure of delivery as a result of Your failure to provide the correct payment details. You will then be given the option to save such details for Your next visit. If You are an existing customer and you have previously saved Your payment details, they will appear here. Your Order summary page will then appear in the right-hand corner. This includes details of the Goods in Your Order. Please ensure that You check the details carefully at this stage, as this is the final stage in the Order process at which You can correct any mistakes or change Your Order. You can do this by returning to the home page and completing the process set out above again. If You are happy with Your Order, click “Place Order & Pay”.

Step 7 – Placing Your Order

By clicking on “Place Order & Pay”, You are confirming that You have read, understood and accept these Terms. At this point Your Order will be submitted to Us.

Step 8 – Order Acknowledgement

Once We have received confirmation that Your payment has been authorised, a screen will appear thanking You for Your Order. You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. Please keep a copy of the Order acknowledgement for Your records. Please note, Our acceptance of Your Order (regardless of the content of any emails we send you) will only take place on despatch of Your Order.

5.7 If we are unable to accept Your Order, We will inform You of this in writing and will not charge You for the Goods. This may include circumstances where:

5.7.1 We are unable to obtain authorised payment; or

5.7.2 We identify an inaccurate description or pricing error on the Website in relation to the Goods; or

5.7.3 We suspect that Your Order is related to fraudulent activity; or

5.7.4 You fail to submit all necessary and relevant details to allow Us to fulfil the Order; or

5.7.5 Goods are unavailable, out of stock or if We are unable to meet a delivery deadline which you have specified.

5.8 We may contact You by phone or email to verify details before We are able to process and despatch Your Order, or We may be unable to accept it. For example, We may do this if Your Order is of particularly high value.

5.9 The Goods shown for sale on this Website are intended for private, consumer use and You must not resell Goods or offer them as a commercial enterprise. We will not be liable for any losses related to Your use of the Goods in the course of a business including lost profits, loss of business or business interruption. We reserve the right to limit the total value of Goods that can be included in an Order. If the total value of Goods in Your bag exceeds the limit that We may choose from time to time, then We will contact You and We reserve the right to cancel any bulk orders.

6. Phone Orders, Email, and Social Media

   6.1 You may also place an Order over the phone by calling Us on +44 20 3488 8285, whats app m: +44 7753373265, DM Instagram @nataliano_london

   6.2 When ordering by phone, email or social media, You will be asked to provide Your delivery and billing address. You must provide us with the correct address details as we will not be liable for any delay or failure of delivery as a result of Your failure to provide accurate address details.

   6.3 You will then need to choose Your payment method and provide Your payment details. Please ensure that You provide us with accurate information as We will not be liable for any loss or failure of delivery as a result of Your failure to provide the correct payment details.

   6.4 We will ask You to confirm that You wish to place Your Order. By confirming You wish to proceed, You accept these Terms and acknowledge that You will be under an obligation to pay.

   6.5 Once We have received confirmation that Your payment has been authorised, You will be given an Order reference. You will also be sent an e-mail (where You have provided an e-mail address) acknowledging Your Order and confirming the Goods, their price and any delivery charge. You should keep this e-mail for Your records.

   6.6 The provisions in this paragraph 6 apply to phone Orders and Orders by email and social media.

7. Price and Payment

   7.1 Prices and delivery charges are as indicated on the order pages on Our Website when You placed Your Order or as informed to You by Our customer services team if You placed your Order by telephone or using email or social media..

7.2 Prices will include VAT upon check out and are in pounds sterling GBP.

7.3 The delivery charge may vary depending on the value of Your Order.

7.4 We take all reasonable care to ensure that the price of the items indicated to You is correct, but it is always possible that some of the Goods We sell may be incorrectly priced. We will normally check prices before accepting Your Order so that, where the correct price of the Goods at Your Order date is less than Our stated price at Your Order date, We will charge the lower amount. If the correct price of the Goods at Your Order date is higher than the price stated to You, We will contact You for Your instructions before We accept Your Order. If We accept and process Your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as a mispricing, We may end the Contract, refund You any sums You have paid and require the return of any Goods provided to You. We may amend prices at any time.

7.5 Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply to such offers and promotions.

7.6 We must receive payment for the Goods and any delivery charges in full, cleared payment before they are despatched.

7.7 We accept most major credit and debit cards including Visa, Mastercard, Maestro and American Express.

7.8 By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks, as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Order and We will not be liable for any delay or non-delivery.

7.9 Your card provider may charge You for using Your card. Please check the terms and conditions with Your card provider carefully and in advance of submitting Your payment details.

7.10  If We do not have sufficient stock of Goods to fulfil your Order, We will notify You by e-mail or phone and Your credit or debit card transaction will be cancelled or refunded. We shall have no liability to You if the Goods that You order are not available for any reason.

8. Returns
   If You Change Your Mind

   8.1 You have a legal right to cancel the Contract (subject to certain exceptions set out below) without giving any reason within 14 days after the day You receive the Goods. This is the “Cancellation Period”.

   8.2 You can cancel the Contract by letting Us know within the Cancellation Period by email, telephone or by post to the address in paragraph 8.3 below. You may wish to use the Model Cancellation Form set out below but are not required to do so. You should keep evidence of having given notice of cancellation, such as an e-mail receipt.

   8.3 You must return the Goods to Us (at your own risk and cost) within 14 days of notifying Us that You wish to cancel by sending them (by recorded delivery or courier) to:
   Nataliano Ltd, 76 Kensington West, Blythe Road, W14 0JQ.

   8.4 The Goods must be returned unused and in good condition with the original packaging.

   8.5 If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us. Please contact us at [email protected] and we will try to provide You with an estimate of the courier cost.

   8.6 Within 14 days of receiving the returned Goods or proof of postage of the same, We will refund the full purchase price, together with the standard delivery charge paid. If You chose to pay extra for express delivery, We will only refund the cost of standard delivery. Please note though that if You want to return only some Goods but keep the rest of Your Order, You may not be entitled to a refund of the delivery charge.

   8.7 You do not have the legal right to change your mind in some circumstances such as in respect of any Goods that have been personalised to your requirements or Goods that have been sealed for health protection or hygiene purposes, once these have been unsealed after You receive them.

8.8 We may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9. If Things Go Wrong (Faulty Goods)

9.1We are under a legal duty to supply Goods that are in conformity with the Contract. Nothing in these Terms will affect your legal rights. If you have any questions or complaints about the Goods, please contact Us.

9.2  If you wish to exercise your legal rights to reject Goods you must return them to us at Nataliano Ltd, 76 Kensington West, Blythe Road, W14 0JQ. If You return Goods to Us We will inspect the Goods. If we accept that there is a manufacturing defect or other fault in the Goods, .

9.3 We will replace the Goods or refund You in accordance with your statutory rights, provided that the defect or fault is not:
caused by usual wear and tear;
damage caused deliberately or accidentally;
Your negligence;
if You fail to follow product instructions; or
if the Goods have been misused, altered or repaired without Our approval.

9.4 Any refund due to a defect or fault in the Goods will also include any delivery charges that You have paid and Your cost of returning the Goods to Us.

9.5 If You believe that Goods have a defect then You should not make any further use of them before returning them to Us. Goods should be sent to Us at Nataliano Ltd, 76 Kensington West, Blythe Road, W14 0JQ.

9.6 We will aim to process Your refund or replace the Goods as soon as possible, but will do so within 14 days of receiving Your Goods. We reserve the right to send any Goods that You claim are faulty to Our quality inspections team.

9.7 Whenever You return Goods to Us, either because You believe they are faulty or because You change Your mind, We ask that Goods are returned to Us by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods that are lost or damaged in the post.

9.8 Even if the Goods are not faulty and you do not have a right to change your mind, you can still end the Contract before it is completed, but you may have to pay us compensation. A contract for Goods is completed when the product is delivered and paid for. If you want to end a Contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The Contract will end immediately and we will refund any sums paid by you for Goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of You ending the Contract.

Our Liability

9.9 If You are a consumer, We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.

9.10 We are not liable for business losses. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to You for any loss or damage including loss of profit, loss of business, business interruption, or loss of business opportunity.

9.11 If You are a business customer, We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; and for defective products under the Consumer Protection Act 1987. Subject to the foregoing, We will not be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any Contract between us. All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded from the Contract. Our total liability to You for all other losses arising under or in connection with any Contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to the total sums paid by You for Goods under such Contract.

9.12 We are not responsible to You for loss or damage of a kind that We could not reasonably have foreseen, which results from You misusing the Goods, or loss and/or damage as a result of wear or tear or otherwise from Goods which were damaged after they were delivered to You.

9.13 Many of the Goods that We offer for sale are fashion items and may not be suitable for certain sports or other activities. You should therefore satisfy yourself that items are suitable for any type of sports activity that You may wish to use them for.

10. Delivery
    10.1 We aim to deliver the Goods within the indicative timescales shown on Our Website. We will deliver them to You as soon as reasonably possible and in any event, where you are a consumer, within 30 days of accepting Your Order.

10.2 We are not responsible for delays outside Our control. If Our supply of the products is delayed by an event outside Our control then We will contact You as soon as possible to let You know and We will take steps to minimise the effect of the delay. Provided We do this We will not be liable for delays caused by the event, but if there is a risk of substantial delay You may contact Us to end the Contract and receive a refund for any products You have paid for but not received.

10.3 If the Goods You have ordered are out of stock then We will let You know by e-mail.

10.4 If You Order more than one product, We do not guarantee that all Goods will be delivered to You in one delivery, and We reserve the right to deliver in multiple consignments.

10.5 Ownership of the Goods will only pass to You once We have received payment in full. The Goods will be at Your risk from the time of delivery and You should therefore take care of them.

10.6 If the Goods or quantity that You receive are not as You ordered due to Our error, then You should inform Us by phone or email using the contact details set out at paragraph 6.1 as soon as possible after You receive the Goods and become aware of the error.

10.7 We will reimburse to You any delivery costs that You incur in sending the incorrect Goods back to Us. However, we ask You to contact Us in advance to arrange Your return. Any Goods that You receive in error and intend to return should not be used by You.

10.8 Goods will be delivered to the address that You provide in the Order process, however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. The delivery method that We use may vary depending on the nature and number of the Goods.

10.9 We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier We use to deliver the Goods. This may include leaving the Goods with a neighbour or in a safe place in or around Your property.

10.10 If the Goods are not delivered on the date expected, You should notify us of such non-delivery within 5 days of such failure of delivery.

10.11 If You do not take delivery of the Goods when delivery is attempted, and You do not re-arrange delivery or collect the Goods from a delivery depot We will contact You for further instructions and may charge you for storage costs and any further delivery costs. If, despite Our reasonable efforts, We are unable to contact You or re-arrange delivery or collection we may end the Contract with You and charge You compensation for the net costs We have incurred as a result of You failing to take delivery of the Goods.

10.12 As a result of various international carrier restrictions, certain products We sell are not eligible for international delivery. This will either be detailed in the item product description, at the checkout stage or, in limited circumstances, We may have to cancel Your Order and issue You with a full refund. If You order Goods for delivery to a destination outside of the UK, such Order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that We have no control over these charges and cannot predict their amount.  You are responsible for payment of any such import duties and taxes. Please contact Your local customs office for further information before placing an Order.

11. Our Rights
    11.1 All intellectual property rights relating to the Goods including all designs, trade marks, brand names, images and logos are and shall remain Our property, or those of Our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to You.
12. General
    12.1 Neither party shall be in breach of these Terms or a Contract nor liable for delay in performing, or failure to perform, any of its obligations under these Terms or a Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.

    12.2 The Contract between You and Us is binding. You may not transfer or assign Your rights or obligations to another person without Our express agreement.

12.3 We may transfer or assign Our rights and obligations under the Contract, or appoint third parties to assist Us in performing Our obligations at any time. We will always tell you in writing if we transfer or assign Our rights and obligations, and We will ensure that the transfer will not affect your rights under the Contract.

12.4 If a court finds part of these Terms or a Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5 Even if We delay in enforcing the Contract, We can still enforce it later. If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of your breaking the Contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

12.6 These Terms and the Contract are subject to English law.  Both We and You agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a consumer resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are consumer resident in Scotland, you may also bring proceedings in Scotland.

12.7 We may amend these Terms at any time and without notice to You. You are advised to check them regularly for any changes that We make. Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already placed an Order, the Contract will remain subject to the version of the Terms that were in place at the time when You placed Your Order, subject to any changes expressly agreed between You and Us.

12.8 A person who is not party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of it. This does not affect any right or remedy of any person that exists or is available otherwise than under that Act.

12.9 If You do not make any payment to Us by the due date we may charge interest to You on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.

12.10 If You are a business customer, these Terms and the Contract constitute the entire agreement between us in relation to your purchase. You acknowledge that You have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Us which is not set out in these Terms or the Contract and that you shall have no claim for innocent or negligent misrepresentation, or negligent misstatement based on any statement in these Terms.

12.11 If You are uncertain as to Your rights under the Contract or You want any explanation about them, please contact us via the email address or postal address set out above.

12.12 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If You are not happy with how We have handled any complaint, you may want to contact the alternative dispute resolution provider We use. Please contact Us for further details. If You are not satisfied with the outcome of this process You can still bring legal proceedings.

Model Cancellation Form for consumer customers

(Complete and return this form only if you wish to withdraw from the Contract)

To Nataliano Limited, 76 Kensington West, Blythe Road, W14 0JQ

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

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